icons missing in stitchbuddy

jhamlin

I have a Brother PR620 and just bought the stitchbuddy pro and creator. I hope it works on that machine but I have watched the tutorial but I don't seem to have the icons on the left of my screen on my MAC like you do. What am I doing wrong?

Matthias

jhamlin I'm not 100% sure about the "icons on the left", but I'm assuming you are referring to icon previews of embroidery designs in the Finder (screenshot). Please elaborate if I'm mistaken…

There is a Finder option controlling these icons: Please use the menu item "View" - "Show View Options" and enable "Show icon preview" in your embroidery folders. With this option checked your Mac needs some time to generate the corresponding thumbnails after StitchBuddy was installed - and potentially again after macOS updates. You can speed up this process to some extent by entering the following command in the Terminal app (to be found in the Utilities folder) and rebooting your Mac:

qlmanage -r

But it still takes time…

In case the embroidery icons for your PES files aren't shown permanently, I can offer some enhanced debugging instructions, maybe another app is claiming the same file name extension for its QuickLook plugin. But let's cross this bridge when we get there.

Edit: I'm just realizing that maybe your Finder's left sidebar is hidden, which is showing favorite storage locations, drives and tags. If that's your problem you can toggle it using the "View" - "Show Sidebar" option in the Finder…

jhamlin

Matthias

Ok I will try that. This is all new to me so I'm still learning. Thank you for your quick response.

jhamlin

I can't figure it out. Can I get a refund? It's not going to work for me, it's too complicated.

Matthias

jhamlin I'd be happy to further assist … if you're willing to invest some more time and provide specific information what you're trying to achieve and what the issue is: Currently I suspect we were writing about different "icons not showing up".

On the other hand I want StitchBuddy to meet your expectations and needs (that's also why I'm providing a free trial version with a bunch of functionality): You need to contact Apple to request a refund, so please visit https://reportaproblem.apple.com, sign in with the Apple ID which has performed the purchase, and use the options at the top to select a refund. Here is Apple‘s description of the process.

jhamlin

Matthias I am not able to update my computer at this time. I'm working on the update and will see if that fixes the issue if I can get enough space for the update.