Cannot make in-app purchase

Maya

I'm obviously doing something wrong. When asked to authenticate with Apple ID on my MacBook Pro, it only gives me the option for Touch ID, which I do not use. When I did get to a screen that let me use a password, I logged in. No help. It still brings me back to the same screen asking to authenticate with Touch ID. Then I deleted Stitchbuddy, went into my Settings, turned off all references to Touch ID under Security, did a cold boot, and reinstalled Stitchbuddy. Did not help. I still get the same message to authenticate with Apple ID.

I really want this app. Does anyone have any suggestions? Uh oh…it's Friday the 13th!!

Matthias

Maya Good morning and welcome to the forum!

Unfortunately, there is little help I can provide: For security and privacy reasons all authentications are completely offloaded to Apple's system. There is literally not a single line in StitchBuddy's code prompting for credentials or having access to these - the app just requests macOS to perform an In-App purchase. So there is little to nothing for me to analyze…

I'd suggest to perform some basic steps like you did (including a reboot and double-checking your ID / password), and contact Apple's support if the problem remains… Sorry, I'd love to help in detail, but this process is beyond my control.

Maya

Thanks so much for your reply, and appreciate your willingness to help. As you suggested, I will look for help from Apple.