Unable to save file since yesterdays update

bluestu

Since the update yesterday I am no longer able to save files more than 1000 stitches. I go to restore my in app purchases but the stitch buddy dialogue window does not function properly. I enter my sign in details for apple but I am not directed anywhere, I am just asked for my apple password again.

Matthias

bluestu Please double-check that you have correctly entered your AppleID and password: This information is requested by Apple to check for purchases, and it sounds like you might have made a typo. Rest assured that StitchBuddy is never able to access your credentials, but this popup is directly presented by the App Store.

As a last resort you can reinstall the app, please consult the corresponding support articles for macOS or iOS.

ValM

I have reinstalled the app in hopes of being able to save files. The App Store doesn't appear to recognize I have anything other than a free trial. I get the same message mentioned above about not being able to save files with more than 1000 stitches. I also enter my Apple ID and password and nothing changes within StitchBuddy.

Matthias

ValM The App Store doesn't appear to recognize I have anything other than a free trial.

My bad, I just didn't think of an addition reason for this problem: @ValM purchased StitchBuddy 11 years ago, when it wasn't distributed through Apple's App Store, yet. This explains why her purchase couldn't be restored and the reinstallation didn't hold any purchases.

The solution is easy, and early customers just need to contact me with their registration details, and I'm happy to help!

Matthias

If you reinstall the app with the AppleID which has bought In-App purchases, these are automatically included. I can think of three potential hick-ups:

The purchasing AppleID was a different one.
The In-App purchase wasn't bought (e.g. StitchBuddy Pro for macOS and iOS are different products).
The app wasn't removed before reinstalling (the App Store page must reflect "install", not "open").

If you're still facing issues I'd appreciate screenshots of the error message and how purchases are shown in the app - here or directly with a mail to support…

Happy New Year!

ValM

Matthias

Thank you for such a quick reply! I will email screenshots for support.

Happy New Year!!